National Association of Funeral Directors

We at W.Smith & Sons as a condition of membership of the National Association of Funeral Directors agree to comply with the Principles and details of this Code of Practice:

• 1. I To observe strictly the confidence of every client at all times.

• 2. To observe at all times the basic rights of clients as consumers.

• 3. To render good service at all times and make fair charges in respect of services rendered and for merchandise supplied.

• 4 To ensure that advertising and marketing is always in good taste. No sensational, offensive or misleading advertising is permitted.

• 5. To provide clients with full and fair information about services. To have readily available price lists covering The Simple Funeral Service, and itemised charges for all the constituent parts of the Funeral Director's services and all types of coffins and caskets available.

• 6. To display price lists referred to in (5) above in the public area of the premises.

• 7. To give a written estimate of The Funeral Directors charges and disbursements to be made on a clients behalf, together with written confirmation of the funeral arrangements, in each and every case as soon as is practicable before the day of the funeral. No contractual agreement will have been entered into this has been accepted by the client.

• 8. To provide all clients with an itemised account in a form readily comparable with the estimate.

• 9. To refrain from soliciting funeral orders or offering or giving any reward for recommendation to persons or organisation such as health service establishments, nursing homes or coroners office. etc.

• 10. To display to the general public the logos of the National Association Funeral Directors and the Funeral Arbitration Scheme.

• 11. To co-operate at all times with Trading Standards Officers, Citizens Advice Bureaux, consumer support groups and any other organisation representing clients in the resolution of complaints or disputes.

• 12. To Partake in, and abide by, the decision of Conciliation, Independent Arbitration and Disciplinary Committee procedures of the Association in the resolution of any complaints or disputes between a client and Funeral Director(s).

• 13. This Code Of Practice and adherence hereto is monitored by the "The National Association of Funeral Directors". Any correspondence should be addressed to:
  
  
  National Association of Funeral Directors
  618 Warwick Road
  Solhull, West Midlands
  B91 1AA
  www.nafd.org.uk

This Code and adherence hereto is monitored by the National Association of Funeral Directors. Correspondence should be addressed to: National Association of Funeral Directors, 618 Warwick Road, Solihull, West Midlands, B91 1AA